Browsing All posts tagged under »customer service«

Is screwing over the client good for business?

April 25, 2010 by


Are you interested in retention, good word of mouth, revenue growth or increased profits? If so, do you care about return business? We all know new customers cost more to attract than existing customers. We should all understand that building a relationship will result in more sales over time. If it is so important and […]

Do you bother spending the time to reply to unsucessful candidates?

October 23, 2009 by


Yesterday evening a friend of ours was complaining about the job market. As the frustration began to vocalise itself I expected it to be about the volume of jobs available and choice. But to my surprise job availability was not the complaint! The fact that there are currently not as many roles around in the […]